Refund policy

Refund & Return Policy

Custom & Personalized Items
Because every piece at The Knot & Nail is handmade to order and personalized with your name, dates, or custom details, we are unable to accept cancellations, returns, or exchanges once production has begun. If you need to make a change or cancel your order, please contact us as soon as possible — we'll do our best to accommodate changes before your piece goes into production.

Damaged or Defective Items
We stand behind the quality of our work. If your item arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery with photos of the item and packaging, and we'll make it right with a replacement or repair.

Non-Personalized Items
For items without personalization, we accept returns for defects or damage only. Please reach out within 7 days of delivery to start the process.

How to Start a Return
Contact us with your order number and photos of the issue, and we'll walk you through next steps.